Tenant FAQs
Answers to your frequently asked questions
-
Where can I find Properties Available for Rent?
On our website, you can navigate to “Properties” in the main navigation to find Properties Available for Rent.
-
Where is your office located?
Our office is located at 310 Germantown Bend Cove, Ste 101 Cordova, TN 38018.
-
Who do I call for maintenance questions?
All maintenance requests should be submitted through the tenant portal.
A member of the maintenance team will reach out to the tenant to schedule service once the submission is received.
-
How do I set up my portal?
Tenants will receive an email with instructions to login to the portal and set a password.
-
How do I set up online payments?
Tenants are invited to a tenant portal where they can easily manage online payments, maintenance requests, and communicate with our team.
-
How do I pay my rent online?
Go to Tenants in our main navigation.
From there, locate “Tenant Portal” then “Pay Rent.”
-
How can I pay my rent?
Pay online 24/7 with our secure portal or set up automatic payments for convenience. Rent Money Vouchers are also accepted, but for the fastest and most hassle-free experience, go online or enroll in auto-pay.
Contact your dedicated property manager with any questions.
-
When is my rent late?
Rent is due on the 1st of each month.
There is a 5-day grace period prior to a late fee being added, making the cutoff at 11:59 PM CST on day 5 to avoid a late fee. The late fee is an additional 10 % of the remaining balance.
-
Do I need renters insurance?
Renters insurance is mandatory and protects your belongings from damage or theft, even if your landlord's insurance covers the building itself. Protecting your belongings can save you significant financial stress in the long run.
We offer a robust resident benefits package that includes insurance that meets our requirements should you choose to enroll.
-
How do I submit a maintenance request?
Go to Tenants in our main navigation.
From there, locate “Tenant Portal” then “Request Maintenance.”