Memphis Property Management Better Tenant Communication Using Tech

In today’s world, technology is everywhere. Whether you’re shopping, gathering information, or making plans, chances are you’re using an app, website, or online platform to get it done.

The same goes for communication. From emails and text messages to social media, technology shapes the way we connect with others, and that includes your tenants. So, what does this mean for your Memphis rental property?

It means there’s a huge opportunity to improve communication with tenants, leading to better relationships, more positive rental experiences, and higher tenant retention. When communication is seamless, you reduce turnover and vacancies, ultimately making your investment more profitable.

By leveraging technology, you can streamline communication with tenants and create a smoother, more efficient property management experience. Let’s explore how you can make this happen.

Marketing Your Rental Property With Technology

The way you communicate during the marketing phase of your rental property plays a key role in attracting potential tenants and securing applications.

Being proactive and responsive is essential. When tenants inquire about your listing on high-traffic rental websites, make sure you’re available to answer their questions. It’s surprising how often tenants reach out to landlords or property managers and never receive a response. If they can’t get in touch with you, they’ll move on to another rental, making it much harder to fill your vacancy.

Always include clear and accessible contact information in your listing. Whether it’s a phone number or email, make sure it’s one you check regularly. If possible, create a dedicated phone line or email address for rental inquiries so you can quickly identify and respond to potential tenants. Prompt and clear communication can make all the difference in successfully renting out your home.

Self-Showings and Memphis Leasing

Scheduling a showing with tenants can be a hassle. They have specific availability, and you have to be as accommodating as possible to make it convenient for them. This often means rearranging your own schedule or even giving up weekends just to show the property.

And let’s be honest—there’s nothing worse than showing up for a scheduled tour only to be ghosted by a tenant.

Instead of dealing with these challenges, consider implementing a self-showing system. This technology not only streamlines the leasing process but also helps you save valuable time and improve communication with prospective tenants.

Here’s how self-showing technology works:

• An electronic lock is installed on the property’s door, which can be controlled manually or digitally via an app.
• Prospective tenants provide identification, such as a driver’s license, and sometimes a credit card for verification.
• Some systems require pre-qualification, including details like income and move-in date.
• Once verified, the tenant receives a temporary access code to tour the property at their convenience.
• After the showing, you can follow up to answer any questions and provide next steps.

With self-showings, prospective tenants can visit the property on their own schedule, eliminating the back-and-forth coordination. Plus, landlords in Memphis can leverage this minimal yet powerful technology to accelerate the leasing process and improve tenant interactions.

Ask for Written Maintenance Requests 

Handling tenant maintenance requests is a crucial part of property management, and good communication makes the process smoother for everyone.

For emergencies like floods, fires, or sewer backups, tenants should call you immediately so that urgent issues can be addressed without delay.

For routine maintenance requests, using technology to collect written submissions is a smart move. Tenants will feel more comfortable reporting issues at any time, and you’ll benefit from having a clear record of when the request was made and how it was handled.

Encourage tenants to submit maintenance requests via email, text, or, even better, an online portal. This system not only keeps everything organized but also allows both you and your tenants to track the progress of repairs, ensuring nothing falls through the cracks.

Provide for Online Rental Payments

Tenants prefer the convenience of paying rent online. If a fully online payment system isn’t an option, consider offering other electronic payment methods. Most tenants don’t want to deal with writing checks, mailing payments, or making in-person drop-offs every month.

Providing an online or electronic payment option streamlines the process for both you and your tenants. It minimizes the need for follow-ups on late or missing payments and helps ensure rent is paid on time. Tenants appreciate the security and ease of making payments digitally rather than handling paper checks or money orders.

Partner with Memphis Property Managers for Cutting-Edge Tech

Managing tenant communication effectively takes time and effort, but the right technology can make all the difference. At RiverTown Realty, we leverage the latest tools to streamline every aspect of property management, making the process smoother for both you and your tenants.

From marketing and leasing to screening, maintenance, and rent collection, our fully online systems ensure clear, consistent communication. Tenants always know what to expect, and you enjoy fewer hassles and a more efficient investment experience.

Ready to simplify property management and improve tenant satisfaction? Let’s talk! Contact RiverTown Realty today and discover how our tech-driven approach can enhance your rental property success.